Refund policy

Return & Refund Policy – Sivlix

1. Order Cancellation

We accept order cancellation requests under the following conditions:

Unpaid Orders If your order has not been paid, you may cancel the order directly or contact our customer service team for assistance.

Paid Orders Paid orders may be canceled within 48 hours after placement for a full refund. Once an order has entered processing or shipment, cancellation may no longer be available.

To request cancellation, please contact us as soon as possible:

Email: service@sivlix.com

Customer Service:+852 47485827 

2. Return & Exchange Policy

Return Eligibility

To qualify for a return:

  • The item must be unused and in original condition
  • The item must include original packaging when applicable
  • The return request must be submitted within 60 days after delivery
  • Proof of purchase is required
  • Returns without prior approval may not be accepted

3. How to Request a Return or Exchange

Please contact:

Email: service@sivlix.com

Please provide:

  • Order number
  • Item(s) to be returned
  • Reason for return
  • Clear photos or videos if the item is damaged or defective

After approval, we will provide return instructions. Customers should send approved returns according to the provided instructions and share tracking information when available.

4. Return Shipping Costs

Customer Responsibility

If the return is requested due to personal reasons, including change of mind or incorrect selection, the customer may be responsible for return shipping costs.

Return shipping costs may vary depending on package size, weight, and destination.

Merchant Responsibility

If an item is defective, damaged, or incorrect due to our error, we will review the situation and provide an appropriate solution, including replacement or refund where applicable.

5. Refund Process

After receiving and inspecting the returned item:

  • Approved refunds will be issued to the original payment method
  • A confirmation email will be sent after refund processing
  • The actual refund arrival time may depend on the customer's bank or payment provider

Refund Deductions

Partial refunds may apply in situations including:

  • Items returned with damage caused by improper use
  • Missing original packaging or accessories
  • Items that do not meet return requirements

6. Late or Missing Refunds

If you have not received your refund:

  • Check your payment account again
  • Contact your bank or payment provider
  • Contact our support team if the issue remains unresolved

Email: service@sivlix.com

Customer Service: +852 47485827 

7. Contact Us

For all return, refund, or order‑related inquiries:

Website Operator: HAIYING TECHNOLOGY LIMITED

Registered Address: ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2‑4 SHEUNG HEI STREET, SAN PO KONG, HK

Business License Entity: HAIYING TECHNOLOGY LIMITED

Email: service@sivlix.com

Customer Service: +852 47485827